Birmingham City Council in

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Tuesday 27 March 2012

Contacts per hour for the most active services

  • Chief Executive's (1132)
  • Environment & Culture (1039)
  • Homes & Neighbourhoods (600)
  • Constituencies (439)
  • Development (196)
  • Adults & Communities (28)
  • Children, Young People and Families (7)

Council services handling these contacts include

  • Chief Executive's (1132)
  • Environment & Culture (1039)
  • Homes & Neighbourhoods (600)
  • Constituencies (439)
  • Development (196)
  • Adults & Communities (28)
  • Children, Young People and Families (7)

80.0%

fewer calls to Homes & Neighbourhoods than yesterday

75.0%

more calls to Children, Young People and Families than yesterday

Volume of contacts Contact methods used

  • Telephone call : 2484
  • Customer Visit : 506
  • Web Channel : 281
  • E-Mail : 85
  • Letter : 84
  • ASB - MP/ Councillor : 1
  • Appointment : 0
  • Home Visit : 0
  • SMS : 0
  • Drop In : 0
  • Fax : 0
  • BackOffice : 0
  • Post : 0

Sample contacts 100 randomly selected

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