Birmingham City Council in

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Thursday 29 March 2012

Contacts per hour for the most active services

  • Chief Executive's (1483)
  • Environment & Culture (971)
  • Homes & Neighbourhoods (496)
  • Constituencies (317)
  • Development (188)
  • Adults & Communities (29)
  • Children, Young People and Families (2)

Council services handling these contacts include

  • Chief Executive's (1483)
  • Environment & Culture (971)
  • Homes & Neighbourhoods (496)
  • Constituencies (317)
  • Development (188)
  • Adults & Communities (29)
  • Children, Young People and Families (2)

79.1%

fewer calls to Homes & Neighbourhoods than yesterday

100.0%

more calls to Children, Young People and Families than yesterday

Volume of contacts Contact methods used

  • Telephone call : 2407
  • Customer Visit : 492
  • Web Channel : 406
  • Letter : 95
  • E-Mail : 84
  • ASB - MP/ Councillor : 2
  • Appointment : 0
  • Home Visit : 0
  • SMS : 0
  • Drop In : 0
  • Fax : 0
  • BackOffice : 0
  • Post : 0

Sample contacts 100 randomly selected

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