Birmingham City Council in

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Wednesday 07 March 2012

Contacts per hour for the most active services

  • Environment & Culture (1044)
  • Chief Executive's (906)
  • Homes & Neighbourhoods (591)
  • Constituencies (504)
  • Development (174)
  • Adults & Communities (20)
  • Children, Young People and Families (2)

Council services handling these contacts include

  • Environment & Culture (1044)
  • Chief Executive's (906)
  • Homes & Neighbourhoods (591)
  • Constituencies (504)
  • Development (174)
  • Adults & Communities (20)
  • Children, Young People and Families (2)

79.8%

fewer calls to Homes & Neighbourhoods than yesterday

2.2%

fewer calls to Development than yesterday

Volume of contacts Contact methods used

  • Telephone call : 2441
  • Customer Visit : 560
  • Web Channel : 152
  • E-Mail : 72
  • Letter : 13
  • ASB - MP/ Councillor : 3
  • Appointment : 0
  • Home Visit : 0
  • SMS : 0
  • Drop In : 0
  • Fax : 0
  • BackOffice : 0
  • Post : 0

Sample contacts 100 randomly selected

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