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Friday 30 March 2012

Contacts per hour for the most active services

  • Penalty Charge Notice Written at Challenge Stage (98)
  • Penalty Charge Notice Call (2nd Response) (77)
  • Penalty Charge Notice Payment Call (2)
  • Penalty Charge Notice Written Other for Specialist (2)
  • Penalty Charge Notice Call (1st Response) (0)
  • Penalty Charge Notice Written at Representation Stage (0)

Council services handling these contacts include

  • Penalty Charge Notice Written at Challenge Stage (98)
  • Penalty Charge Notice Call (2nd Response) (77)
  • Penalty Charge Notice Payment Call (2)
  • Penalty Charge Notice Written Other for Specialist (2)
  • Penalty Charge Notice Call (1st Response) (0)
  • Penalty Charge Notice Written at Representation Stage (0)

%

fewer calls to Penalty Charge Notice Call (1st Response) than yesterday

100.0%

more calls to Penalty Charge Notice Written Other for Specialist than yesterday

Volume of contacts Contact methods used

  • Telephone call : 90
  • E-Mail : 71
  • Letter : 18
  • Appointment : 0
  • Web Channel : 0
  • Drop In : 0
  • Customer Visit : 0
  • Home Visit : 0
  • SMS : 0
  • ASB - MP/ Councillor : 0
  • Fax : 0
  • BackOffice : 0
  • Post : 0

Sample contacts 100 randomly selected

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