Customer Services

Date (or choose another)

Google Maps view.

9 contacts are located

Thursday 29 March 2012

Contacts per hour for the most active services

  • Update Authorisation Level (15)
  • Update security Question: Level 1 (5)
  • Register an Organisation (5)
  • Update Customer details (3)
  • General Enquiries (2)
  • Acting on behalf of (1)
  • Register Organisation Contacts (0)
  • Public Emergency (0)
  • Refund Request (0)
  • Override Organisation Administrator (0)
  • Invoice Payment (0)
  • Single Customer View: Benefits and Debt (0)
  • Subject Access Request (0)
  • Freedom of Information (0)
  • Create/Add Organisation Administrator (0)
  • Change Organisation Details (0)
  • Update security Question: Level 2 (0)
  • Update/Delete Organisation Contacts (0)
  • Upgrade Organisation to L1 (0)

Council services handling these contacts include

  • Update Authorisation Level (15)
  • Update security Question: Level 1 (5)
  • Register an Organisation (5)
  • Update Customer details (3)
  • General Enquiries (2)
  • Acting on behalf of (1)
  • Register Organisation Contacts (0)
  • Public Emergency (0)
  • Refund Request (0)
  • Override Organisation Administrator (0)
  • Invoice Payment (0)
  • Single Customer View: Benefits and Debt (0)
  • Subject Access Request (0)
  • Freedom of Information (0)
  • Create/Add Organisation Administrator (0)
  • Change Organisation Details (0)
  • Update security Question: Level 2 (0)
  • Update/Delete Organisation Contacts (0)
  • Upgrade Organisation to L1 (0)

%

fewer calls to Upgrade Organisation to L1 than yesterday

%

more calls to Acting on behalf of than yesterday

Volume of contacts Contact methods used

  • Telephone call : 31
  • Appointment : 0
  • Customer Visit : 0
  • Letter : 0
  • E-Mail : 0
  • Drop In : 0
  • Web Channel : 0
  • Home Visit : 0
  • SMS : 0
  • ASB - MP/ Councillor : 0
  • Fax : 0
  • BackOffice : 0
  • Post : 0

All contacts

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  • 3000010076

    Report a Housing Repair via telephone.

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